Before purchasing tickets to any Epic Events and Entertainment events, please read the policies outlined below. By purchasing tickets to any of Epic Events and Entertainment’s events, you are legally agreeing to follow our policies, which forms a binding contract between you, the purchaser/attendee, and Epic Events and Entertainment.
Daily/Weekend Admission Tickets
Either a daily admission ticket or a weekend admission ticket is required in order to attend the events taking place on a specific day. No refunds will be given if a customer purchases photo ops/autograph tickets, etc., and fails to purchase an admission ticket.
You are only allowed to take pictures during meet and greets during the designated “selfie” time. Attendees are not permitted to take photos with their personal devices such as cell phones or cameras during photo ops or autograph sessions.
*Special notice: Our conventions are private events and videos and/or photography that occurs during the events are property of Epic Events and Entertainment. These photos/videos are subject to be used for future advertisements. By purchasing tickets for this event, you agree that your image may be used for event and advertising purposes.
Reselling of Tickets
Reselling of tickets purchased to the event is not allowed. If you resell tickets, you can be banned from attending any future events. Tickets must be picked up by the person whose name is on the ticket order! If the ticket order name is entered incorrectly, please email firstname.lastname@example.org to have this corrected prior to the event.
Purchasing tickets for others:
fEpic Events and Entertainment will not tolerate ANY bullying. If you are found to be bad-mouthing or bullying anyone in a public forum or attacking someone online,we reserve the right to ban you from any and all future events. This extends to members not only of our Epic family, but to talent, members of any other convention companies, and/or the companies themselves. The talent that we all know and love do not deserve to be exposed to such negativity and we will do whatever we can to protect our attendees, supporters, team, volunteers, and the talent.
Right to Deny Entry
Epic Events and Entertainment reserves the right to deny entry to the events to any patron for any reason without a refund.
- All admission tickets are non-refundable and non-transferrable! All purchases are final. In the event of a guest cancellation, any “guest specific” items will be fully refunded within 30 days of the cancellation OR you may email us at email@example.com to transfer the amount to another item of your choice at an equal or higher value (difference will be paid by the attendee).
- While we never anticipate guest cancellations, refunds will NOT be permitted should your favorite guest cancel. We only refund items associated with that particular guest. If an attendee attempts to make a fraudulent chargeback claim, Epic Events and Entertainment reserves the right to attempt legal action and will result in the attendee being banned from any and all future events.
- Any refund requests for missed items must be made no later than 14 days after the end of an event, or they will not be honored.
- In the unlikely occurrence that the event is cancelled, attendees will receive a full refund within 30 days of the cancellation.
By purchasing tickets to any Epic Events and Entertainment Event, you agree to accept and abide by these rules.